Shipping Policy
At Ilvianilaurel, we are committed to providing a clear, reliable, and transparent shipping experience for every customer. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, tracking services, and procedures for addressing shipping issues.
By placing an order through our website, you acknowledge the shipping terms described below, subject to your rights under applicable law. We strive to provide accurate shipping information and to communicate material changes or delays when necessary.
1. Delivery Coverage
I. Ilvianilaurel currently ships to eligible delivery addresses within the United States, including the fifty states and the District of Columbia. We do not currently offer international shipping or delivery to destinations outside the United States.
II. Delivery availability depends on the serviceability of the destination address, carrier coverage, and applicable shipping restrictions. Certain addresses may not be eligible for delivery through our available shipping services.
III. Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code where applicable.
IV. If an address is outside our delivery coverage or cannot be serviced, we will contact the customer when reasonably practicable to discuss available options. Orders that cannot be fulfilled may be canceled and refunded as appropriate under our applicable policies and legal obligations.
2. Shipping Fees and Taxes
I. Shipping charges are calculated based on the qualifying merchandise subtotal of the order, excluding applicable taxes and shipping charges.
II. Orders with a qualifying merchandise subtotal of $99 or more are eligible for free standard shipping. Orders with a merchandise subtotal below $99 are subject to a flat standard shipping fee of $8.90 per order.
III. The applicable shipping fee, any available shipping discount, and the estimated order total will be displayed at checkout before the customer completes the purchase. Customers should review the final order summary before submitting payment.
IV. Applicable sales taxes are calculated based on the order details, delivery destination, and relevant tax requirements. Any applicable taxes will be displayed at checkout before the purchase is completed.
V. Shipping charges and applicable taxes are calculated separately. Any changes to an order that affect shipping eligibility or the final purchase amount will be handled in accordance with the information presented to the customer and applicable requirements.
3. Order Processing Time
I. Our standard order processing time is one to three business days after an order has been successfully placed and payment has been confirmed.
II. Business days are Monday through Friday, excluding applicable public holidays. Order processing includes reviewing order information, preparing merchandise, and arranging shipment.
III. Order processing time is separate from carrier transit time. A shipping confirmation or tracking number may be generated before the carrier records the first physical scan of the package.
IV. Orders may require additional review if payment verification, address confirmation, inventory availability, or other fulfillment issues arise. If a material issue is expected to affect the stated processing or shipping timeframe, we will notify the customer when reasonably practicable and provide relevant information about the available options.
V. We do not treat an order as dispatched merely because a shipping label has been created. Dispatch status is subject to the actual fulfillment process and the available shipment records.
4. Estimated Shipping and Delivery Time
I. Our current standard delivery estimates are as follows: order processing generally takes one to three business days, and carrier transit generally takes five to eight business days after the package has been handed over to the carrier.
II. Based on these estimates, the expected total delivery timeframe is approximately six to eleven business days from order placement, assuming payment confirmation, normal processing, and uninterrupted carrier service.
III. These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier capacity, weather conditions, transportation disruptions, address verification, and other relevant circumstances.
IV. We make reasonable efforts to meet the delivery timeframe communicated to the customer. If we are unable to ship an order within the applicable promised timeframe, we will provide the required delay notice and obtain the customer's consent to a delay when required by applicable law. Where required, customers will be given the opportunity to cancel the affected order and receive a refund of amounts paid for the unshipped merchandise.
V. Any revised delivery estimate will be communicated when reasonably available. A general statement that delivery estimates are not guaranteed does not eliminate any obligations imposed on us by applicable consumer protection laws.
5. Shipping Carriers
I. Depending on destination, service availability, shipment requirements, and fulfillment arrangements, we may use DHL Express, UPS, or FedEx for eligible orders.
II. The carrier selected for a particular shipment depends on operational availability and the delivery destination. The assigned carrier and available tracking information will be provided through the shipping confirmation or applicable tracking service.
III. Carrier selection and service availability may vary by order. We do not promise a particular carrier or delivery service unless that service has been specifically confirmed to the customer.
IV. We may coordinate with the relevant carrier to investigate shipping delays, tracking discrepancies, damaged packages, or other delivery issues. Carrier involvement does not remove our responsibility to address an unresolved order in accordance with this policy and applicable law.
6. Order Confirmation and Tracking
I. After an order is successfully placed, we will send an order confirmation email to the email address provided at checkout. The confirmation will include available purchase information, such as the order number and order summary.
II. Once an order has been dispatched, shipping confirmation and tracking information will be provided when available. Tracking details may take additional time to become active while the carrier processes the shipment.
III. Customers may use the Order Tracking page on our website to check available shipment information by entering the requested order identification and contact details. The information displayed will depend on the functionality and data available through the tracking service.
IV. Customers should contact our customer service team if tracking information remains unavailable, has not updated for an extended period, or appears inconsistent with the shipment status. We will review the available information and assist with reasonable follow-up steps.
V. Order and tracking information should be used only for legitimate order-related purposes. Information submitted through our website is handled in accordance with our Privacy Policy and Cookie Policy, as applicable.
7. Shipping Issues and Delivery Responsibilities
I. Damaged, Missing, or Lost Packages. If a package arrives damaged, an ordered item is missing, or a shipment appears to have been lost in transit, customers should contact us at care@ilvianilaurel.com as soon as reasonably practicable. Please provide the order number, a description of the issue, and photographs of the packaging or merchandise when relevant and available.
II. Investigation and Resolution. We will review the information provided and, when appropriate, coordinate with the carrier or fulfillment provider to investigate the issue. Depending on the circumstances, the available resolution may include shipment investigation, replacement, reshipment, refund, or another appropriate remedy, subject to applicable law and the circumstances of the order.
III. Delivery Confirmation Disputes. If tracking indicates that a package has been delivered but the customer cannot locate it, the customer should check the designated delivery location and contact our customer service team promptly. We may review available carrier records and delivery information to determine the appropriate next steps. A carrier's delivery scan will not automatically prevent us from reviewing a reasonable report of non-receipt.
IV. Damaged Merchandise. Customers are encouraged to retain the original packaging and take photographs of visible damage before disposing of any materials. We may request reasonable information necessary to assess a reported shipping issue, but any such request will be handled consistently with applicable consumer rights.
V. Resolution of Shipping Problems. We aim to handle shipping inquiries fairly and promptly. Reporting periods or requests for supporting information are intended to facilitate investigation and do not waive or restrict any rights that cannot lawfully be excluded.
8. Shipping Address Changes and Order Cancellations
I. Address Changes. Customers who need to correct a shipping address should contact us as soon as possible after placing an order. We will make reasonable efforts to accommodate the request before the order enters fulfillment or is dispatched.
II. Cancellation Requests. Customers who wish to cancel an order should contact us promptly and include the order number. Whether a cancellation can be processed depends on the order's fulfillment status and applicable legal requirements.
III. Orders Already Dispatched. Once a package has been handed over to the carrier, an address change or cancellation may no longer be possible through our standard fulfillment process. Customers should contact us to discuss the available options. Any return or refund request will be handled in accordance with our Return and Refund Policy and Cancellation Policy, subject to applicable law.
IV. Delayed Fulfillment. If we cannot ship an order within the applicable promised timeframe, we will provide any required notice and cancellation or refund options. We will not rely solely on a general shipping disclaimer to avoid obligations imposed by applicable law.
9. Incorrect Addresses, Failed Delivery, and Returned Packages
I. Customer-Provided Information. Customers are responsible for reviewing the accuracy and completeness of the shipping address before submitting an order. Missing apartment numbers, incorrect ZIP codes, or other address errors may result in delays, failed delivery attempts, or return-to-sender shipments.
II. Address-Related Delivery Problems. If delivery fails because of incorrect or incomplete address information supplied by the customer, we will review the circumstances and explain the available options. Additional shipping charges for reshipment may apply where lawful and where the charges are disclosed before the replacement shipment is arranged.
III. Returned Packages. If a package is returned to us because delivery could not be completed, customers should contact our customer service team to discuss reshipment, cancellation, or refund options. Any refund adjustment will be based on the actual circumstances, applicable policy terms, and legal requirements.
IV. Unsuccessful Delivery. We will assess delivery failures individually, taking into account available carrier information and the reason the shipment was not completed. We will not automatically treat every unsuccessful delivery as a forfeiture of the customer's right to a refund or other available remedy.
10. Delivery Receipt Recommendations
I. Customers should verify their shipping address and contact details before completing checkout and monitor the tracking information after dispatch.
II. Upon delivery, customers are encouraged to inspect the exterior packaging and merchandise for visible damage and retain relevant packaging materials if a shipping problem is identified.
III. If tracking indicates delivery but the package cannot be located, customers should check the usual delivery area, consult other authorized recipients where appropriate, and contact us for assistance.
IV. If a carrier requires a signature or other delivery confirmation, customers should make reasonable arrangements for receipt. Delivery procedures may vary according to the selected carrier and destination.
11. Payment, Refunds, and Related Policies
I. Shipping charges are disclosed at checkout before an order is submitted. Payment authorization, accepted payment methods, and transaction processing are governed by the information presented during checkout and our Payment Policy.
II. Refunds arising from cancellation, non-delivery, damaged merchandise, or other eligible circumstances will be handled under our applicable policies and legal obligations. Where a refund is required, we will process it in accordance with the relevant payment procedures and applicable requirements.
III. This Shipping Policy should be read together with our Return and Refund Policy, Cancellation Policy, and Terms and Conditions.
IV. If any provision of this policy conflicts with a mandatory legal requirement applicable to an order, the mandatory requirement will prevail to the extent of the conflict.
12. Policy Scope and Updates
I. This Shipping Policy applies to shipping arrangements for purchases made through the Ilvianilaurel website, subject to applicable law and any specific shipping terms clearly presented and accepted during checkout.
II. We may revise this policy when our shipping arrangements, business operations, or legal obligations change. Any updated version will be published on this page, and material changes will be communicated where required by applicable law.
III. The shipping terms applicable to an individual order will be interpreted consistently with the information disclosed to the customer at the time of purchase and any mandatory legal requirements. Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded.
13. Contact Us
For questions regarding shipping fees, order processing, delivery estimates, tracking information, or shipment problems, please contact Ilvianilaurel Customer Service.
Business Name: Ilvianilaurel
Address: 9038 Meadow Vista Rd, Charlotte, NC 28213, United States
Telephone: +1 (704) 596-3847
Email: care@ilvianilaurel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
I. For order-related inquiries, please include your order number and a clear description of your concern. Please do not include full payment card numbers, passwords, or other unnecessary sensitive information in your message.
II. We aim to respond to customer inquiries during our stated business hours. Response and resolution times may vary depending on the nature of the request and the information required to investigate it.
Thank you for choosing Ilvianilaurel. We appreciate your business and are committed to providing transparent shipping information and reasonable assistance throughout the delivery process.
For additional information about our business and customer policies, please review the following pages: