Payment Policy

At Ilvianilaurel, we strive to make every payment clear, secure, and straightforward. This Payment Policy explains the payment methods available through our online store, how payments and order confirmations are handled, how we address payment issues, and what customers can expect when refunds are processed.

This policy applies to purchases made through the Ilvianilaurel website. By placing an order, you acknowledge that your payment will be processed in accordance with the information presented at checkout and the applicable terms of your purchase.

1. Accepted Payment Methods

Ilvianilaurel accepts the payment methods made available and displayed at checkout. Depending on the payment services enabled for our store, eligible card networks may include American Express, Discover, JCB, Mastercard, and Visa.

I. The payment methods available for a particular order are those displayed during checkout. Not every payment method may be available for every transaction, card issuer, or customer.

II. You must provide valid payment information and be authorized to use the selected payment method. By submitting an order, you confirm that the information you provide is accurate and that you have the necessary authorization to complete the transaction.

III. We do not guarantee that every payment method will be available at all times. Payment availability may depend on the payment provider, card issuer, transaction verification, and other applicable processing requirements.

Please review the available payment options before completing your purchase. We will not represent a payment method as available unless it is supported by our actual checkout configuration.

2. Product Prices, Currency, Taxes, and Order Total

Product prices are displayed on the applicable product pages. The order summary presented during checkout shows the amounts applicable to your purchase before you submit your order.

I. Your order total may include the listed product prices, applicable discounts, shipping charges, and applicable sales taxes. Any other mandatory charges associated with your purchase will be disclosed before you complete the transaction, as applicable.

II. The final amount payable is determined by the items selected, any valid discounts applied, the shipping option selected, the delivery destination, and applicable taxes or other disclosed charges.

III. Unless otherwise clearly stated, product prices do not include shipping charges or taxes that are separately calculated at checkout. Any applicable charges will be displayed before you place your order.

IV. If a promotional offer, discount code, or other price adjustment is available, its eligibility requirements and applicable conditions must be satisfied before the discount can be applied.

V. Please review the product price, quantity, shipping details, discounts, taxes, and total payable amount before submitting your order. If the displayed information appears incorrect, please contact us before completing your purchase.

We aim to ensure that our product listings, promotional information, and checkout totals are accurate and consistent. If a material pricing or calculation error is identified, we will review the circumstances and address the issue in accordance with applicable law. We will not use an undisclosed additional charge to change the agreed purchase price after checkout.

3. Payment Authorization and Order Confirmation

Submitting an order and completing a payment are related but distinct steps. Depending on the payment method and processing configuration, a transaction may require authorization, payment capture, or additional verification.

I. When you submit an order, your payment provider or card issuer may verify the payment method and determine whether the transaction can be authorized.

II. An order confirmation email acknowledges receipt of your order. It does not necessarily mean that payment has been fully captured, that the order has shipped, or that delivery has been completed.

III. We process orders in accordance with the order status, payment status, inventory availability, and our operational procedures. Our standard order processing time is generally 1–3 business days, subject to the conditions disclosed in our Shipping Policy.

IV. If a payment is declined, remains pending, or requires further verification, order processing may be delayed until the issue is resolved. We will communicate with you when additional action is reasonably necessary.

V. If we cannot complete a transaction or fulfill an order, we will take appropriate action based on the circumstances, including cancellation and any refund required under our Return and Refund Policy or applicable law.

Please review your order confirmation and retain your order number for reference. If you do not receive an order confirmation after submitting payment, contact us before placing the same order again to help avoid a potential duplicate transaction.

4. Payment Processing and Security

Payments are processed through the payment services made available at checkout. The information involved in processing a transaction may be handled by the relevant payment provider, financial institution, or other service provider in accordance with its role in the transaction.

I. We take reasonable measures appropriate to our business and applicable requirements to protect transaction-related information and reduce the risk of unauthorized access, misuse, or fraudulent activity.

II. Payment processing and security controls may be provided in whole or in part by Shopify and the applicable payment service providers. The actual handling of payment information depends on the services enabled for our store.

III. We do not claim that every payment transaction is immune from interruption, unauthorized activity, or security incidents. Customers should use secure devices and networks when making purchases and should promptly report suspected unauthorized transactions to their card issuer or payment provider.

IV. For your protection, do not send your full payment card number, card security code, account password, or other sensitive authentication credentials through ordinary email or unsecured communications.

V. Personal information associated with an order is handled in accordance with our Privacy Policy and, where applicable, our Cookie Policy.

We do not ask customers to disclose sensitive payment credentials by email to resolve an ordinary order inquiry. If additional verification is necessary, we will use an appropriate method consistent with the available payment services and applicable requirements.

5. Payment Verification and Order Review

Certain transactions may require additional review to verify payment details, resolve inconsistencies, or help prevent unauthorized purchases.

I. Where reasonably necessary, we may review order information, payment status, billing details, or transaction-related indicators available through our payment services.

II. If further information is required, we may contact you using the contact information provided with your order. Please ensure that your email address and telephone number are accurate and accessible.

III. An order may be delayed or declined when payment cannot be verified, the payment provider does not authorize the transaction, or the transaction cannot be completed through the available payment services.

IV. If an order cannot proceed, we will communicate any available next steps when appropriate. Where an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our Cancellation Policy, Return and Refund Policy, and applicable law.

We use transaction reviews to address legitimate payment concerns. We do not treat a verification request as proof of wrongdoing by a customer.

6. Declined, Pending, Duplicate, or Incorrect Payments

Payment transactions may occasionally fail, remain pending, or appear differently on a customer's account than expected. The following information explains how these situations are handled.

I. Declined Payments. If your payment is declined, verify that your payment information and billing details are correct, check whether your card is enabled for the transaction, and contact your card issuer or payment provider if necessary. You may also select another payment method displayed at checkout.

II. Pending Transactions and Authorization Holds. A pending transaction may represent an authorization hold rather than a completed charge. The release of an authorization hold depends on the payment provider and card issuer. We cannot guarantee the exact time required for a pending amount to disappear from your account.

III. Duplicate Charges. If you believe that you have been charged more than once for the same order, contact us with your order number and relevant transaction details. We will review the available transaction records and address any confirmed duplicate charge through the appropriate payment process.

IV. Payment Deducted Without an Order Confirmation. If your account shows a pending or completed payment but you have not received an order confirmation, please contact us before submitting another payment. We will review the available order and transaction information to help determine whether the original order was successfully placed.

V. Incorrect Transaction Amounts. If the amount charged appears inconsistent with your checkout total, contact us with your order number and a description of the discrepancy. We will investigate the available records and take appropriate corrective action where an error is confirmed.

VI. Unauthorized Transactions. If you suspect that your payment method has been used without your authorization, contact your card issuer or payment provider promptly. You may also contact Ilvianilaurel if the transaction appears to relate to an order placed through our website.

For security reasons, please provide only the information reasonably necessary to identify the transaction. Do not send your full payment card number or security code.

7. Refunds and Payment Reversals

Refund eligibility, return conditions, cancellation requirements, and the treatment of shipping charges are governed by the terms applicable to the relevant order, including our Return and Refund Policy and Cancellation Policy.

I. Refund Method. Where supported by the original payment service and required or permitted under the applicable circumstances, approved refunds will generally be issued to the original payment method. If the original method cannot accept a refund, we will communicate the available options in accordance with the payment provider's procedures and applicable law.

II. Refund Initiation. Once a refund has been approved, we generally aim to initiate it within 1–3 business days, subject to the circumstances and payment processing requirements. This is an estimated internal processing period, not a guarantee of when the funds will appear in your account.

III. Bank and Payment Provider Processing. After a refund is initiated, the time required for the funds to appear on your statement depends on the payment provider, card issuer, bank, and payment method. A refund may remain pending while the relevant financial institutions complete their processing.

IV. Partial Refunds. Where appropriate, a refund may cover only the eligible portion of an order, such as an approved return of an individual item or an adjustment to a transaction. Any applicable deduction, fee, or limitation must be consistent with the disclosed purchase terms and applicable law.

V. Refund Status. If your refund has not appeared within the expected processing period, contact us with your order number. We will review the available refund status and provide relevant information to assist with your inquiry.

VI. Payment Disputes. If you believe a charge is unauthorized or incorrect, you may contact your card issuer or payment provider. We will review relevant transaction records and cooperate with legitimate payment inquiries as appropriate.

We will not use this policy to exclude refund rights that customers may have under applicable law or to override a refund commitment expressly made for a particular order.

8. Order Changes and Cancellations

Requests to change or cancel an order may depend on its processing status, payment status, and fulfillment progress.

I. If you need to cancel or modify an order, contact us as soon as possible and include your order number and the requested change.

II. We will review the request and advise whether it can be accommodated. A request submitted before fulfillment is not automatically a confirmed cancellation.

III. If an order has already been processed, shipped, or otherwise entered a stage where cancellation is no longer available, the applicable return procedure may apply instead.

IV. Where a cancellation is accepted after payment has been collected, any applicable refund will be processed in accordance with our Cancellation Policy, Return and Refund Policy, and applicable law.

Please refer to our Terms and Conditions for the general terms governing purchases made through our website.

9. Billing Inquiries and Customer Support

If you have questions about payment availability, a declined transaction, an unexpected charge, an order payment, or a refund, please contact our customer service team using the contact details below.

Business Name: Ilvianilaurel

Address: 9038 Meadow Vista Rd, Charlotte, NC 28213, United States

Telephone: +1 (704) 596-3847

Email: care@ilvianilaurel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

I. Please include your order number, the email address associated with your order, and a clear description of the issue so that we can locate the relevant records.

II. For payment-related inquiries, you may provide the transaction date shown on your own statement or other relevant transaction reference if needed for identification. Do not include your full payment card number, card security code, password, or other sensitive authentication credentials.

III. We will review your inquiry and respond through the available customer service channels. The time required to resolve an issue may depend on the complexity of the inquiry and the response of the relevant payment provider or financial institution.

For general business information or other assistance, please visit our Contact Us page.

10. Related Policies and Additional Information

This Payment Policy should be read together with the other policies governing purchases and use of the Ilvianilaurel website.

I. For shipping methods, order processing, and delivery information, please review our Shipping Policy.

II. For return eligibility, refund conditions, and return procedures, please review our Return and Refund Policy.

III. For cancellation requests and related procedures, please review our Cancellation Policy.

IV. For the general terms governing website use and purchases, please review our Terms and Conditions.

V. For information about the collection, use, disclosure, and protection of personal information, please review our Privacy Policy and Cookie Policy.

VI. For information about our business and how to reach us, please visit our About Us, Legal Notice, and Contact Us pages.

If there is a conflict between this policy and a mandatory requirement of applicable law, the applicable legal requirement will control to the extent of the conflict. Nothing in this policy is intended to waive or restrict a consumer right that cannot lawfully be waived or restricted.

We appreciate your trust in Ilvianilaurel. We aim to provide transparent payment information, handle payment inquiries responsibly, and make the checkout experience as clear and convenient as reasonably possible.