Privacy Policy
At Ilvianilaurel (“Ilvianilaurel,” “we,” “our,” or “us”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, make a purchase, contact our customer service team, or otherwise interact with our online store.
We aim to collect only information reasonably necessary to operate our business, fulfill orders, provide customer support, maintain website security, and comply with applicable legal requirements. This Privacy Policy should be read together with our other website policies and any notices presented when you use specific website features.
1. Scope and Business Information
This Privacy Policy applies to personal information collected through the Ilvianilaurel online store, including information submitted during checkout, through customer service communications, through newsletter subscriptions, and through cookies or similar technologies.
I. Business Contact Information. Ilvianilaurel can be contacted at 9038 Meadow Vista Rd, Charlotte, NC 28213, United States; by telephone at +1 (704) 596-3847; or by email at care@ilvianilaurel.com. Our customer service hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
II. Privacy Contact. You may use the email address above to submit privacy questions, requests to access or correct personal information, deletion requests, and other eligible privacy-related inquiries.
III. Scope of Application. This policy applies to information collected through our website and related customer interactions. Certain third-party services may process information under their own privacy policies and terms. This policy does not replace those independent notices.
2. Categories of Personal Information We Collect
The information we collect depends on how you interact with our website, which services you use, and the choices you make.
I. Identity and Contact Information. We may collect your name, email address, telephone number, billing address, shipping address, and other contact details you voluntarily provide.
II. Order and Transaction Information. We may collect order numbers, purchased products, quantities, transaction amounts, order status, delivery information, refund records, and related purchase history.
III. Payment Information. Payments are processed through the payment methods and payment service providers made available at checkout. Depending on the payment method, we may receive transaction identifiers, payment status, billing details, and limited payment-related information. Full payment card details may be handled directly by the relevant payment processor rather than stored by us. The actual handling of payment information depends on the payment method and checkout configuration.
IV. Customer Service Information. We may collect the content of messages, inquiries, complaints, product questions, return requests, refund requests, and other information you provide when contacting us.
V. Device and Usage Information. Depending on the website technologies enabled, we may collect IP addresses, browser type, device identifiers, operating system information, approximate location inferred from an IP address, referral sources, pages visited, interactions with website features, and technical diagnostic information.
VI. Preferences and Marketing Information. We may collect newsletter subscription status, communication preferences, consent records, cookie choices, and information about interactions with marketing messages where the relevant tools are enabled.
VII. Information from Service Providers. We may receive order, payment, delivery, fraud prevention, analytics, or customer service information from service providers when necessary to support a transaction or operate our website.
We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific lawful purpose and the applicable requirements are satisfied. Please do not send payment card security codes, passwords, government identification numbers, or other sensitive information through ordinary email unless a secure and appropriate process has been specifically provided.
3. How We Collect Personal Information
We collect personal information through several methods, depending on the features and services you use.
I. Information You Provide Directly. We collect information when you place an order, enter information at checkout, contact customer service, subscribe to marketing communications, complete a form, or otherwise submit information to us.
II. Information Collected Automatically. Our website and enabled technologies may automatically collect device information, usage information, log data, cookie identifiers, and interactions with website features.
III. Information Received from Third Parties. We may receive information from Shopify, payment processors, shipping providers, fraud prevention services, analytics providers, and other service providers when necessary for their respective functions.
IV. Information from Marketing and Advertising Tools. If advertising or measurement technologies are enabled, we or our partners may receive information about interactions with advertisements, website visits, and campaign performance, subject to applicable consent and opt-out requirements.
4. Purposes for Processing Personal Information
We use personal information for purposes reasonably related to operating Ilvianilaurel and serving our customers.
I. Order Fulfillment and Customer Transactions. We use information to process purchases, confirm orders, coordinate payments, arrange delivery, provide order updates, and administer eligible returns, exchanges, cancellations, and refunds.
II. Customer Support. We use information to answer questions, investigate complaints, resolve order issues, communicate with customers, and maintain relevant service records.
III. Website Operation and Improvement. We use relevant technical and usage information to maintain website functionality, troubleshoot errors, understand website performance, and improve the shopping experience.
IV. Security and Fraud Prevention. We may process information to identify suspicious transactions, prevent unauthorized activity, protect our systems, investigate potential fraud, and safeguard our business and customers.
V. Marketing and Advertising. Where permitted by applicable law and consistent with your preferences, we may use contact information to send promotional communications or use permitted measurement technologies to evaluate marketing performance.
VI. Legal and Business Administration. We may process information to maintain accounting and transaction records, comply with legal obligations, respond to lawful requests, enforce our agreements, and establish or defend legal claims.
VII. Consent Management. We may maintain records of marketing subscriptions, cookie preferences, opt-out requests, and other privacy choices to respect your decisions and demonstrate compliance where appropriate.
We will not use personal information for a materially different purpose in a manner prohibited by applicable law. Where additional notice or consent is required, we will provide it before undertaking the relevant processing.
5. Cookies and Similar Tracking Technologies
Ilvianilaurel may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, analyze performance, and measure advertising where enabled.
I. Strictly Necessary Technologies. These technologies support essential functions such as shopping cart management, checkout, session security, fraud prevention, and the operation of requested website features. They may operate without consent where permitted by applicable law.
II. Functional Technologies. These technologies may remember preferences or settings to make subsequent visits more convenient.
III. Analytics Technologies. Where enabled, analytics tools may help us understand website traffic, navigation patterns, page performance, and technical issues.
IV. Advertising and Measurement Technologies. Where enabled, advertising pixels and similar tools may measure campaign effectiveness, recognize interactions with promotional content, or support advertising based on online activity. Depending on the technology and applicable law, these activities may constitute targeted advertising, sharing, or another regulated form of processing.
V. Cookie Preferences. Where consent is required, non-essential technologies will not be activated before the required consent is obtained. Where a consent mechanism is provided, you may accept available categories, reject non-essential categories, or select individual preferences. You may change or withdraw your choices through the website's cookie settings where available.
VI. Browser Controls and Privacy Signals. You may also manage cookies through your browser settings. Where required by applicable law, we will process recognized universal opt-out preference signals, including Global Privacy Control signals where applicable, in accordance with the relevant requirements and our technical capabilities.
Disabling certain cookies may affect shopping cart functionality, saved preferences, checkout, or other website features. Deleting cookies from your browser may not automatically delete information already held by a service provider or information maintained in our transaction records.
For additional information about cookie categories and available controls, please review our Cookie Policy.
6. How We Share Personal Information
We do not disclose personal information indiscriminately. We may share relevant information with the following categories of recipients when reasonably necessary for the purposes described in this policy.
I. Shopify and Website Service Providers. We use Shopify to operate our online store. Shopify and providers supporting hosting, website functionality, checkout, security, customer service, and related technical services may process personal information as necessary to provide their services.
II. Payment Processors and Financial Service Providers. Payment information may be shared with the payment provider selected during checkout to authorize transactions, process payments, issue refunds, and investigate payment disputes.
III. Shipping and Fulfillment Providers. We may share names, delivery addresses, telephone numbers, order details, and other necessary information with carriers, fulfillment partners, warehouses, or suppliers responsible for preparing or delivering orders.
IV. Analytics and Advertising Partners. Where enabled and permitted, we may share online identifiers, device information, browsing events, and related information with analytics or advertising providers to measure website performance, understand campaign effectiveness, or support permitted advertising activities.
V. Customer Communication Providers. If we use email, messaging, customer support, or subscription management services, relevant contact information and communication records may be processed by those providers to deliver the requested services.
VI. Professional Advisers and Authorities. We may disclose information to legal advisers, accountants, regulators, law enforcement agencies, courts, or other authorities where required or permitted by applicable law, or when reasonably necessary to protect legal rights, investigate fraud, or address security concerns.
VII. Business Transactions. If our business undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be disclosed as part of the transaction, subject to applicable confidentiality, security, and legal requirements.
VIII. Other Disclosures with Permission. We may disclose information for another purpose when you request or authorize the disclosure or when the disclosure is otherwise permitted by applicable law.
We do not sell personal information for money as a general business practice. However, certain disclosures to advertising or analytics partners may qualify as a “sale,” “sharing,” or targeted advertising under particular state privacy laws, depending on the technologies used, the arrangements with the recipients, and the applicable legal definitions. We will provide the required disclosures and opt-out mechanisms if such activities apply to our operations.
Where service providers process personal information on our behalf, we seek to limit their use of that information to authorized purposes through appropriate contractual, operational, and technical measures, as applicable.
7. International Data Transfers and Cross-Border Processing
Ilvianilaurel operates from the United States and uses Shopify and other service providers that may operate or maintain systems in multiple countries. Consequently, personal information may be transferred to, stored in, or accessed from countries other than the country in which it was collected.
I. Potential Receiving Countries. Depending on the services enabled, the locations of our service providers, and their hosting arrangements, personal information may be processed in the United States, Canada, Ireland, and other countries where Shopify or our relevant service providers, affiliates, or subprocessors operate. The actual countries receiving personal information depend on the specific services used and their current processing arrangements. We do not represent that every listed country receives information in every transaction.
II. Purposes of Transfers. Cross-border processing may be necessary to host and operate the online store, process payments, fulfill orders, provide customer support, maintain security, analyze website performance, administer communications, and comply with applicable legal obligations.
III. Transfer and Security Safeguards. Where appropriate and applicable, we seek to protect transferred personal information through contractual confidentiality and data protection obligations, restrictions on permitted processing, appropriate access controls, encryption or other technical safeguards, security monitoring, and due diligence concerning service providers. Where a particular law requires a specific transfer mechanism, contractual safeguard, or other legal basis, the applicable arrangement must satisfy that requirement.
IV. Service Provider Responsibilities. Our service providers may process information under their own service terms, data processing agreements, privacy commitments, and applicable legal obligations. The precise safeguards and transfer mechanisms may differ between providers and countries.
V. Your Rights. Depending on the law applicable to your personal information, you may have rights to access, correct, delete, or restrict certain processing, or to object to certain disclosures. You may contact us using the details in this policy to submit an eligible request.
Cross-border transfers are conducted subject to applicable legal requirements. The actual recipients, processing locations, and safeguards should be confirmed against the Shopify configuration, provider agreements, and services used by Ilvianilaurel.
8. Data Security and Protection Measures
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
I. Access Restrictions. Access to personal information should be limited to individuals and service providers who need it for authorized operational purposes.
II. Technical Safeguards. Depending on the systems involved, protective measures may include access authentication, appropriate permissions, encryption in transit, security monitoring, software maintenance, and secure service provider integrations.
III. Payment Security. Payment transactions are handled through the payment methods and processors available at checkout. We do not promise that all payment information is stored or processed exclusively by Ilvianilaurel; the applicable payment provider's systems and terms may govern its handling.
IV. Data Minimization. We seek to collect and retain information appropriate to the purposes for which it is used and to avoid retaining unnecessary information.
V. Incident Response. If we become aware of a personal information incident, we will take reasonable steps to investigate, mitigate the impact, and provide notices to affected individuals or authorities where required by applicable law.
No method of internet transmission, electronic storage, or security control can guarantee absolute protection. We therefore cannot guarantee that information will always remain secure, but we seek to maintain safeguards appropriate to the nature of the information and the risks involved.
9. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.
I. Transaction Records. Order, payment, shipping, refund, and accounting records may be retained as necessary to complete transactions, administer customer service, address disputes, and satisfy legal or recordkeeping obligations.
II. Customer Service Records. Correspondence and support records may be retained for a reasonable period to resolve inquiries, document outcomes, prevent recurring issues, and protect legal interests.
III. Marketing Records. Subscription status, communication preferences, and suppression records may be retained as necessary to manage subscriptions and respect opt-out requests.
IV. Technical and Analytics Records. Device information, logs, cookies, and analytics records may be retained according to the relevant service configuration, purpose, and retention settings.
V. Deletion and De-identification. When information is no longer reasonably necessary, we will take appropriate steps to delete it, de-identify it, or otherwise dispose of it, subject to applicable legal obligations, legitimate recordkeeping needs, security requirements, and permitted exceptions.
Retention periods may differ according to the information involved, the relevant service provider, and the applicable legal requirements. We do not promise a single fixed retention period for all categories of information.
10. Your Privacy Rights and Choices
Depending on your state of residence, the nature of our business, and the applicable legal requirements, you may have certain rights concerning your personal information.
I. Right to Know and Access. You may request information about the categories and specific pieces of personal information we collect, use, disclose, or otherwise process, to the extent required by applicable law.
II. Right to Correction. You may request correction of inaccurate personal information we maintain about you, subject to applicable legal requirements and verification procedures.
III. Right to Deletion. You may request deletion of eligible personal information. We may retain information where necessary to complete a transaction, provide a requested service, maintain legally required records, detect security incidents, prevent fraud, exercise legal rights, or rely on another applicable exception.
IV. Right to Data Portability. Where applicable, you may request a copy of certain personal information in a portable format.
V. Right to Opt Out. Where applicable, you may opt out of the sale or sharing of personal information, targeted advertising, or other regulated processing covered by the privacy laws governing your information.
VI. Right to Limit Certain Uses. Where required by applicable law, you may request limits on certain uses or disclosures of sensitive personal information.
VII. Marketing Choices. You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message. Where marketing text messages are offered, you may use the opt-out instructions provided in the relevant messages or contact us for assistance.
VIII. Universal Opt-Out Signals. Where required by applicable law, we will honor recognized universal opt-out preference signals for the processing activities covered by those requirements.
IX. Non-Discrimination. We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.
The rights available to you may vary by state and may be subject to legal exceptions. Not every right applies to every individual or every business.
11. How to Submit a Privacy Request
You may submit a privacy request by emailing care@ilvianilaurel.com. Please describe the request and provide enough information for us to identify the relevant records and determine which legal requirements apply.
I. Identity Verification. We may take reasonable and proportionate steps to verify your identity before fulfilling a request. The verification method will depend on the nature and sensitivity of the information involved.
II. Authorized Agents. Where applicable law permits an authorized agent to submit a request on your behalf, we may require evidence of authorization and may take reasonable steps to verify your identity or the agent's authority.
III. Response and Timing. We will respond within the time required by applicable law. If additional time, information, or verification is lawfully required, we will communicate with you as appropriate.
IV. Requests We Cannot Fully Fulfill. Certain requests may be denied or limited where an applicable legal exception permits or requires continued processing. Where required, we will explain the relevant basis and any available appeal procedure.
V. Appeals. If applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by replying to our response or emailing care@ilvianilaurel.com with the subject line “Privacy Request Appeal.”
We will not require you to provide unnecessary sensitive information merely to submit a privacy request.
12. Legal Bases and Applicable Privacy Laws
The legal basis for processing personal information depends on the nature of the activity, the relationship with the individual, and the laws applicable to the processing.
I. Transaction Necessity. We process information as reasonably necessary to accept and fulfill orders, arrange delivery, provide customer service, and administer related transactions.
II. Consent. Where consent is required, we rely on your consent for the relevant activity, such as certain non-essential cookies, marketing communications, or tracking technologies. You may withdraw consent through the applicable controls, subject to legal and technical limitations.
III. Legal Compliance. We may process information when necessary to comply with applicable legal obligations, including tax, accounting, recordkeeping, and lawful disclosure requirements.
IV. Legitimate Operational Purposes. Where permitted by applicable law, we may process information for purposes such as fraud prevention, system security, technical troubleshooting, and protecting our legal rights.
V. State Privacy Laws. If Ilvianilaurel is subject to the California Consumer Privacy Act, as amended, or another applicable state privacy law, we will honor the rights and provide the notices, request mechanisms, and opt-out options required for the relevant processing.
VI. Other Jurisdictions. If our operations or services become subject to additional privacy laws, the relevant processing will be governed by those requirements as applicable.
References to a legal basis in this section do not imply that every legal basis or privacy right applies in every state or to every processing activity.
13. Children's Privacy
Our online store is intended for a general consumer audience and is not knowingly directed to children under the age of thirteen.
I. Information from Children. We do not knowingly collect personal information directly from children under thirteen in a manner that violates applicable law.
II. Parental or Guardian Requests. If you believe a child has provided personal information to us inappropriately, please contact care@ilvianilaurel.com and explain your concern.
III. Appropriate Action. If we determine that personal information was collected from a child in circumstances requiring deletion or other action under applicable law, we will take appropriate steps to address the issue.
This section does not limit any additional obligations that may apply to children's information, including obligations relating to parental consent, age screening, or online tracking.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, delivery services, social media platforms, or other external resources.
I. Independent Services. Third-party services may collect or process information under their own privacy policies, terms, and security practices.
II. External Links. We are not responsible for the independent privacy practices of websites or services that we do not operate. We encourage you to review the applicable privacy notices before submitting personal information to those services.
III. Shopify Services. Shopify provides technology supporting our online store. Depending on the services used, Shopify may process personal information to provide its platform and related services. Its independent privacy practices are described in the applicable Shopify privacy documentation.
15. Marketing Communications and Transactional Messages
We may send communications necessary to administer your relationship with Ilvianilaurel and, where permitted, promotional messages.
I. Transactional Communications. We may send order confirmations, payment notices, shipping updates, customer service responses, and communications concerning returns, refunds, cancellations, or security matters.
II. Promotional Emails. We will send promotional emails in accordance with applicable requirements and your communication preferences. You may unsubscribe using the link or instructions provided in the message.
III. Text Messages. If we offer marketing text messages, we will obtain any consent required by applicable law and provide applicable opt-out instructions. Consent to receive marketing messages will not be treated as a condition of purchase where prohibited by law.
IV. Processing After Unsubscription. Unsubscribing from promotional communications will not necessarily stop necessary transactional or service-related messages concerning existing orders or other ongoing transactions.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our business operations, website features, service providers, information practices, or applicable legal requirements change.
I. Publication of Changes. The revised policy will be made available on this page.
II. Material Changes. Where required by applicable law, we will provide additional notice or obtain consent before implementing a material change affecting the collection, use, or disclosure of personal information.
III. Continued Accuracy. We will seek to keep this policy consistent with our actual information practices. You should review this page periodically to understand how your information is handled.
17. Contact Ilvianilaurel
For questions about this Privacy Policy, requests concerning personal information, or assistance with privacy choices, you may contact us using the information below.
Business Name: Ilvianilaurel
Address: 9038 Meadow Vista Rd, Charlotte, NC 28213, United States
Telephone: +1 (704) 596-3847
Email: care@ilvianilaurel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Please include a clear description of your inquiry so that we can direct it to the appropriate team. We may request additional information where reasonably necessary to verify a privacy request or locate relevant records.
18. Related Website Policies
For more information about our online store, purchases, payments, delivery practices, customer rights, and business information, please review the following pages.
III. Cancellation Policy
VI. Cookie Policy
VII. Payment Policy
VIII. Legal Notice
IX. About Us
X. Contact Us