Cancellation Policy
At Ilvianilaurel, we understand that customers may need to change their plans after placing an order. This Cancellation Policy explains how to request an order cancellation, when cancellation may be available, how approved cancellations are refunded, and how to contact our customer service team.
Our goal is to provide clear, consistent order handling and refund information. This policy should be read together with our other website policies and does not limit any rights that consumers may have under applicable law.
1. Order Cancellation Eligibility
Orders Within 48 Hours of Placement
Customers may request cancellation within 48 hours after placing an order, provided the order has not been shipped and remains eligible for cancellation. Each request is subject to order-status verification and confirmation by our customer service team.
Orders More Than 48 Hours Old
Orders for which more than 48 hours have elapsed are generally not eligible for cancellation under our standard cancellation policy. However, if an order has not yet shipped, customers may contact us to inquire whether cancellation is still possible. Approval depends on the order status, fulfillment progress, and applicable legal requirements.
Orders That Have Already Shipped
Once an order has been shipped, it is generally no longer eligible for cancellation through our standard cancellation process. Customers may instead request a return after delivery, subject to the terms of our Return and Refund Policy and any applicable consumer rights.
Cancellation Confirmation
Submitting a cancellation request does not automatically cancel an order. An order is considered canceled only after Ilvianilaurel confirms the cancellation, except where applicable law requires otherwise.
Legal Exceptions
Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under applicable federal or state law.
2. How to Request an Order Cancellation
Customers who wish to cancel an eligible order should contact our customer service team as soon as possible so that we can review the request before fulfillment or shipment proceeds.
I. Contact Our Customer Service Team
Email us at care@ilvianilaurel.com or call +1 (704) 596-3847 during our published customer service hours.
II. Provide Order Information
To help us locate and verify the order, please provide the order number, the email address or phone number associated with the purchase, and a clear statement requesting cancellation. We may request reasonable additional information when necessary to verify the order or prevent unauthorized changes.
III. Await Review and Confirmation
Our customer service team will review the request and check the order's current fulfillment status. We will notify the customer of the outcome using the contact information associated with the order or provided in the request.
IV. Orders That Cannot Be Canceled
If an order has already shipped or is otherwise ineligible for cancellation, we will explain the available options under our applicable policies. Customers may be able to request a return after delivery, subject to the eligibility requirements in our Return and Refund Policy.
Customers should not assume that a cancellation has been approved until they receive confirmation from us.
3. Refund Method and Processing Time
I. Refund Method
For an approved cancellation, the applicable refund will be issued to the original payment method used for the purchase. Depending on the payment method accepted for the order, this may include Visa, Mastercard, American Express, Discover, or JCB.
Refunds will not ordinarily be redirected to a different card or account. If the original payment method is no longer available or a refund cannot be processed through it, customers should contact us for assistance with an appropriate alternative, subject to payment provider requirements and applicable law.
II. Refund Initiation Time
For an approved cancellation, Ilvianilaurel aims to initiate the applicable refund within 1–3 business days after cancellation approval. This is our estimated refund initiation timeframe and not a guarantee that the funds will appear in the customer's account within the same period.
III. Bank and Payment Provider Processing
After we initiate a refund, the time required for the funds to appear in the customer's account may vary depending on the card issuer, bank, payment processor, and payment method. These third-party processing times are outside our direct control.
IV. Refund Follow-Up
If the refund has not appeared after the expected processing period, customers may contact us at care@ilvianilaurel.com with their order number. We will assist in checking the refund status and provide available information about its processing.
V. No Additional Cancellation Fee
We do not impose a separate cancellation fee for an approved cancellation under this policy. Any refund amount will be determined by the amount actually paid for the canceled order and any applicable legal requirements. We will not use this policy to impose an undisclosed cancellation charge.
VI. Return-Related Refunds
Refunds for returned merchandise are handled separately under our Return and Refund Policy. The eligibility requirements, return procedures, and applicable refund processing terms in that policy govern return-related refunds.
4. Order Changes and Fulfillment Status
I. Changes to an Existing Order
If a customer wishes to change an order rather than cancel it, the customer should contact us as soon as possible. Changes to product selection, quantity, or shipping information may not be possible once fulfillment has begun.
II. Shipping and Delivery Arrangements
An order may enter fulfillment or shipping shortly after purchase. Although we will review cancellation requests promptly, we cannot guarantee that every request received within the 48-hour window can be completed before shipment.
III. Incorrect or Unauthorized Orders
Customers who believe an order was placed in error or without authorization should contact us promptly. We will review the circumstances and explain the available options in accordance with applicable law and our relevant policies.
5. Customer Service and Contact Information
For assistance with order cancellations, cancellation confirmations, or refund inquiries, customers may contact Ilvianilaurel through the following channels.
Business Name: Ilvianilaurel
Address: 9038 Meadow Vista Rd, Charlotte, NC 28213, United States
Telephone: +1 (704) 596-3847
Email: care@ilvianilaurel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
When contacting us, please include your order number and the contact information associated with your purchase. Please do not send full payment card numbers, security codes, passwords, or other unnecessary sensitive information by email.
We will review cancellation and refund inquiries and respond through the available customer service channels.
6. Relationship to Other Website Policies
This Cancellation Policy should be read together with the following Ilvianilaurel website policies and information. If a question concerns returns, shipping, payment processing, or other matters outside the scope of cancellation, the corresponding policy provides additional details. Applicable mandatory legal requirements will prevail where a policy term conflicts with them.
III. Terms and Conditions
IV. Privacy Policy
VI. Payment Policy
VII. Legal Notice
VIII. About Us
IX. Contact Us
7. Policy Administration
Ilvianilaurel administers cancellation requests in accordance with this policy, the applicable order details, and relevant legal requirements. We may update this policy when our business practices, payment arrangements, fulfillment procedures, or legal obligations change.
Any policy update will not eliminate rights that customers are entitled to exercise under applicable law. Customers should review this page before submitting a cancellation request to understand the procedures and conditions that may apply.
Thank you for choosing Ilvianilaurel. We appreciate your business and are committed to providing clear cancellation procedures and transparent refund information.